Human Centred Design offers a creative process to help you engage your customer during every interaction with your organisation. In this webinar, Amy Whelan from Mesh provides the fundamentals of delivering a great customer experience by understanding what your customer wants and how to use their insights to develop your business model.
This webinar has been designed to help you look holistically at the journey of your customer. It covers branding and communications, service design and delivery, staff engagement and implementing new technology and processes.
- What is Customer Experience?
- Customer Experience in the context of NDIS
- What is Human Centred Design
- The Human Centred Design model