Sector Development
project outcomes

The Victorian NDIS Sector Development Project (SDP) supports disability organisations to transform their businesses to operate under the NDIS. At the end of 2018, NDS evaluated the medium and long term outcomes for providers as a result of SDP activities and support.

We surveyed people who accessed a broad range of SDP support, information or activities. We received 499 responses from across Victoria, including front line staff through to CEOs and Board members.

What we found out...

91^%

say their participation had positive impacts on their medium to long-term NDIS transition outcomes

What did people say?

“Networking with other services experiencing the same challenges has helped us. Also, being able to learn from organisations that have already transitioned to avoid some of the mistakes that they made and embrace some of the successes.”

“It gave us access to expertise we would have found difficult to find otherwise.”

“The NDS Helpdesk is a fantastic resource that has improved my understanding of the NDIS and how to support people in our community. Participants feel more confident in our skills when we can give them an answer that is informed.”

Outcomes

Top 5 most beneficial outcomes achieved:

Knowledge and confidence about what to expect, what to do, and knowing we aren’t alone

Practical/operational processes and systems in place

Increased capability to make strategic decision about service mix/design

Great awareness of different business/ service models

Policies and procedures aligned with quality/ regulatory requirements

96^%

said they had achieved one or more positive outcomes, and 67% said the changes were sustainable post-NDIS implementation.

What's next?

Providers recognise challenges going forward, as well as what support they need to help them build sustainability.

Challenges

Some service types are not viable because of lean NDIS pricing

Financial viability risks related to the cost of corporate/back office functions

Difficulty recruiting staff

Focus on cost efficiency reduces capacity to grow and innovate

Unable to afford investment in staff training, certification and development

Support required

Affordable and timely training/development resources for staff and leaders

Practical support to manage cost efficiencies and build financial sustainability

Examples of other organisations’ experiences and successes that we can learn from

Practical support to recruit and retain staff

Practical support to develop innovative workforce models

Last updated 27 June 2019 - 5:30pm

Need more assistance? Access NDS Helpdesk by becoming a member today.

The NDS Helpdesk has the answers! The go-to online destination for disability service providers. The NDS team provides quick and accurate responses to your specific questions. You can also tap into sector information available in the knowledge hub where you can gain immediate access to common questions and answers in a searchable database.

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